Telephone Support Specialist

5 days ago


Great Notley, United Kingdom Mountain Healthcare Limited Full time

About the Role: Forensic Care Professional

We are seeking skilled Emergency Call Handlers to join our team at Mountain Healthcare Limited, based in Braintree.

This is an exciting opportunity for individuals who wish to pursue a career in forensic care, working closely with Police and Social Services to provide support to those affected by sexual assault and rape.

The successful candidate will have:

  • Excellent telephone and customer service skills.
  • Understanding of telephone triage principles.
  • Previous experience as a Call Handler or in a similar role.

In return, we offer:

  • A competitive salary of approximately £20,000 - £25,000 per annum, depending on experience.
  • An enhanced sickness pay scheme.
  • Enhanced benefits package.

Key Responsibilities:

  • Manage calls efficiently, applying telephone triage skills.
  • Provide support to those affected by sexual assault and rape.
  • Ensure all parties receive the necessary care and support.

Pre-employment checks will include Enhanced DBS checks, two satisfactory references, and Police vetting NVVP Level 2 checks.


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