Customer Service Excellence Specialist

5 days ago


Croydon, Greater London, United Kingdom Sainsbury's Supermarkets Ltd Full time
Customer Service Excellence Role

Sainsbury's Supermarkets Ltd is seeking an experienced Customer Service Excellence professional to join their team as a Customer and Trading Manager in our Croydon High Street Local Store. The successful candidate will be responsible for everything that happens instore during their shift, leading their team, planning resources effectively, and ensuring customers are delighted.

This role offers a fantastic opportunity to develop your customer service skills in retail, with clear management presence across the full range of opening hours. As a Customer and Trading Manager, you will have the opportunity to work your full-time hours across four days and nurture a team that is passionate about delivering exceptional customer service.

We offer a competitive salary dependent on experience, ranging from £31,650 per annum, plus benefits including a 10% discount card after four weeks, free food and hot drinks, generous holiday entitlement, maternity and paternity leave, pension matching, and wellbeing support.

In this role, you will receive a comprehensive induction and training plan, tailored to your needs and goals. You will be supported and coached by your manager to deliver outstanding results, whilst having plenty of time to develop your skills and expertise.



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