Service Excellence Director

3 days ago


Croydon, Greater London, United Kingdom The Gym Group Full time
About This Role

This is a challenging and rewarding opportunity to join our team as an IT Service Delivery Manager. You will play a critical role in overseeing the delivery of IT services, managing service levels, and ensuring alignment with business objectives.

You will lead an internal IT service desk team, work closely with internal teams, and collaborate with stakeholders to drive IT service excellence.

Key Responsibilities
  • Lead and manage the IT service delivery team.
  • Define, implement, and monitor service delivery standards, processes, and procedures.
  • Monitor SLA performance, identify areas for improvement, and implement corrective actions as needed.
  • Oversee the resolution of IT incidents and problems.
  • Manage relationships with external vendors and service providers.
  • Identify opportunities for process improvement, automation, and efficiency gains in IT service delivery.

Estimated Salary: £60,000 - £75,000 per year

What We Offer

We offer a range of benefits including a competitive salary, a comprehensive training program, and opportunities for career progression.



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