Client Service and Excellence Leader

1 month ago


Croydon, Greater London, United Kingdom Essential Employment Full time

Competitive salary of £48,000 - £60,000 per annum

About the Role

We are seeking an exceptional Client Service and Excellence Leader to join our team in Croydon. As a key member of our organisation, you will be responsible for leading and managing the Client Care and Quality Team.

Key Responsibilities:
  • Lead and manage the Client Care and Quality Team to ensure they meet Key Performance Indicators (KPIs), objectives, and targets.
  • Work closely with the Delivery Team to ensure contractors are managed effectively to complete works within agreed timescales.
  • Motivate, inspire, coach, and develop individuals to achieve outstanding performance through personal leadership style and behaviour.
About You

To succeed in this role, you will need to have experience delivering excellent client service in a client-focused organisation. You should be able to motivate and lead a team to achieve high-performance results.

What We Offer

We offer a competitive salary of £48,000 - £60,000 per annum, depending on experience. If you are interested in this role, please apply with your CV.



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