Operations Excellence Director

11 hours ago


Croydon, Greater London, United Kingdom Allianz Partners Full time

Role Overview

Job Summary

This is an exciting opportunity to join Allianz Partners as a Remote Business Operations Lead, overseeing and optimizing all aspects of the Mobility platform within the countries in scope.

Key Responsibilities
  • Develop and implement business strategies to drive growth, improve performance, and enhance customer satisfaction.
  • Manage a team of experienced professionals in providing operational support to local operations.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
Requirements
  • 10+ years of experience in running claim, operations or similar function.
  • Proven experience in a senior leadership role within Assistance Operations, preferably within RSA business, managing call centers, service network, back-office activities.
  • Hands-on experience in managing large complex local operations.
  • Ability to lead customer delivery through local and remote teams.
  • In-depth knowledge of local assistance regulations and market trends.
  • Fluency in English is mandatory.
What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications, as well as a range of benefits, including professional development opportunities, flexible working arrangements, and a global environment that encourages international mobility and career progression.



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