Operations Excellence Director
11 hours ago
Role Overview
Job SummaryThis is an exciting opportunity to join Allianz Partners as a Remote Business Operations Lead, overseeing and optimizing all aspects of the Mobility platform within the countries in scope.
Key Responsibilities- Develop and implement business strategies to drive growth, improve performance, and enhance customer satisfaction.
- Manage a team of experienced professionals in providing operational support to local operations.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
- Provide coaching and development opportunities to team members to enhance their skills and knowledge.
- 10+ years of experience in running claim, operations or similar function.
- Proven experience in a senior leadership role within Assistance Operations, preferably within RSA business, managing call centers, service network, back-office activities.
- Hands-on experience in managing large complex local operations.
- Ability to lead customer delivery through local and remote teams.
- In-depth knowledge of local assistance regulations and market trends.
- Fluency in English is mandatory.
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience and qualifications, as well as a range of benefits, including professional development opportunities, flexible working arrangements, and a global environment that encourages international mobility and career progression.
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