Customer Service Specialist

5 days ago


Croydon, Greater London, United Kingdom Allianz Popular SL. Full time

Competitive Salary:

The estimated annual salary for this position is £60,000 +, including a guaranteed £3,000 bonus in the first 12 months, paid quarterly.

This role offers a unique opportunity to work as a Mobile Mechanic and provide exceptional customer service to BMW customers. As a member of our high-performing national roadside assistance team, you will be fully trained to diagnose and repair vehicles at the scene or arrange recovery when necessary.

You will be responsible for making decisions that ensure our customers receive the best possible service, empowering you to take ownership of each assistance job. With excellent training and support, you will have the skills and knowledge to excel in this role.

About the Role:

  • As a Roadside Repair Technician, you will start and finish your day from home, driving one of our fully equipped vans to provide an excellent service to our customers.
  • With a focus on customer satisfaction, you will use your technical knowledge and diagnostic systems to repair vehicles at the scene or arrange recovery when necessary.
  • You will be empowered to make decisions that improve our customers' experience, ensuring they are back on the road in their moment of need.

What We Offer:

  • A competitive annual salary of £60,000 +, including a guaranteed £3,000 bonus in the first 12 months, paid quarterly.
  • Excellent industry-leading training and development opportunities.
  • A range of employment benefits, including access to company pension schemes, private medical cover, and discounts on Allianz products.
  • Three different shifts of an early, middle, and late schedule, with 2.5 weekends off per month and 12 months' notice for shift planning.


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