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Hotel Operations Manager

1 month ago

South Wootton, United Kingdom Baxendale Mason Ltd Full time

Job Title: Shift Manager Luxury Hotel

Location: Competitive + Benefits

We are seeking a skilled Shift Manager to oversee the daily operations of our prestigious hotel in North Norfolk. As a key member of our team, you will be responsible for ensuring exceptional customer service and smooth management of staff.

Key Responsibilities:

* Oversee day-to-day hotel operations during assigned shifts
* Lead and manage the front-of-house team to ensure a high level of guest satisfaction
* Handle guest queries, feedback, and complaints in a professional manner
* Ensure compliance with health and safety regulations
* Coordinate with different departments to ensure seamless operations
* Assist in training and development of staff members

Requirements:

* Previous experience in a hotel or hospitality management role
* Excellent leadership and communication skills
* Ability to handle pressure and manage multiple tasks
* Strong attention to detail and a passion for delivering high-quality service
* Flexibility to work various shifts, including weekends and holidays

This is an ideal role for someone looking to take the next step in their hospitality career within a luxury hotel environment.

Apply today to join our team at Baxendale Mason Ltd.