Hotel Operations Manager

3 weeks ago


South Ruislip, United Kingdom James Webber Recruitment Full time
Hotel Guest Services Manager

An exciting opportunity has arisen for an experienced Hotel Guest Services Manager to join a well-established hotel company in the Chelsea areas. The client is proud of their strong customer relationships and friendly atmosphere and are looking for experienced professionals who can meet the high standards needed to cover all departments of the hotel.

Key Responsibilities:
• Conduct end of day reports
• Follow company and department procedures
• Assist in general enquiries including reception, housekeeping, food & beverage, maintenance and admin
• Make sure all departments are running smoothly in the absence of the Duty Manager

Requirements:
• Experienced in a similar hotel guest services role within high-volume hotels
• Able to work within a large team and individually
• Good telephone manners
• Ability to act upon different situations in a precise and professional manner
• Night shift flexibility would be desirable but not essential
• Used to dealing with reports
• Being proactive and being able to think on their feet
• Used to dealing with different types of clientele with customer service being the top priority

This is an ideal opportunity for a hotel receptionist who wants to develop their skills as a guest services manager. If you are a motivated and organized individual with a passion for delivering excellent service, please apply for this role. The ideal candidate will have great organisational skills and a proven track record in front office reception in a hotel environment.

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