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Hotel Reception Supervisor

7 months ago

Ruislip, United Kingdom Hotel Savera Ruislip ta Hotel Top Ltd Full time

As a **Reception Supervisor**, you assist and supervise the day-to-day running of the reception and reservations.

You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

Responsibilities of a **Reception Supervisor** will include but are not limited to:

- To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
- To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
- To take pride and ownership of the smooth running and efficient organisation of the reception in line with established procedures and standards;
- To work with all other departments in a suitably respectful, courteous and helpful manner;
- To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow-up using your integrity;
- To ensure correct hand-over procedure of the day’s business with regard to cover and cashiering;
- To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
The ideal person for this role will be enthusiastic about change, focused on details and trusting.

**The core skills and experience required to succeed**
- Truly passionate about the Hospitality Industry;
- Previous experience as a receptionist or reception supervisor is required;

Pay: £11.50-£13.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking

Schedule:

- Flexitime
- Weekend availability

Ability to commute/relocate:

- South Ruislip, HA4 0HG: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person