Network Support Specialist
4 weeks ago
Redcentric is seeking a highly skilled Network Support Specialist to join our team of 3rd Line Engineers. As a key member of our Network Support team, you will be responsible for providing technical support to our customers, resolving complex queries, and implementing network changes.
Key Responsibilities:
- Provide technical support to customers via phone, email, and remote access.
- Resolve complex technical issues and implement network changes to ensure high-quality service delivery.
- Collaborate with internal teams to identify and resolve technical issues.
- Develop and maintain technical documentation to support knowledge sharing and process improvement.
- Participate in on-call rotations and provide 24/7 support as required.
Requirements:
- Strong technical knowledge of network protocols, routing, and switching.
- Experience with network configuration, troubleshooting, and maintenance.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- ITILv3 certification or equivalent experience.
Advantageous Skills and Experience:
- CCNP or equivalent certification.
- Experience with Cisco, Fortinet, and other network equipment.
- Knowledge of SD-WAN, MPLS, and other advanced network technologies.
- Experience with scripting languages such as Python.
Working Hours:
The standard working hours are 9:00 AM to 5:30 PM, Monday to Thursday, and 3:30 PM on Fridays. Overtime and travel for business purposes are generally planned, and notice will be given wherever possible.
Location:
This is a hybrid role, with a minimum of one day a week expected in our Harrogate office. The York office can also be used when there is no requirement to be in Harrogate.
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