Network Support Specialist

4 weeks ago


Harrogate, North Yorkshire, United Kingdom Red Centric Full time
Job Title: Network Support Specialist

Redcentric is seeking a highly skilled Network Support Specialist to join our team of 3rd Line Engineers. As a key member of our Network Support team, you will be responsible for providing technical support to our customers, resolving complex queries, and implementing network changes.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote access.
  • Resolve complex technical issues and implement network changes to ensure high-quality service delivery.
  • Collaborate with internal teams to identify and resolve technical issues.
  • Develop and maintain technical documentation to support knowledge sharing and process improvement.
  • Participate in on-call rotations and provide 24/7 support as required.

Requirements:

  • Strong technical knowledge of network protocols, routing, and switching.
  • Experience with network configuration, troubleshooting, and maintenance.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • ITILv3 certification or equivalent experience.

Advantageous Skills and Experience:

  • CCNP or equivalent certification.
  • Experience with Cisco, Fortinet, and other network equipment.
  • Knowledge of SD-WAN, MPLS, and other advanced network technologies.
  • Experience with scripting languages such as Python.

Working Hours:

The standard working hours are 9:00 AM to 5:30 PM, Monday to Thursday, and 3:30 PM on Fridays. Overtime and travel for business purposes are generally planned, and notice will be given wherever possible.

Location:

This is a hybrid role, with a minimum of one day a week expected in our Harrogate office. The York office can also be used when there is no requirement to be in Harrogate.



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