Network Support Specialist

2 weeks ago

Harrogate, North Yorkshire, United Kingdom Redcentric Full time
Job Title: Network Support Specialist

Redcentric is seeking a highly skilled Network Support Specialist to join our team. As a key member of our Network Support team, you will be responsible for providing technical support to our customers, resolving complex technical issues, and implementing network changes.

Key Responsibilities:
  • Communicate with customers on a highly technical level to provide immediate resolution where possible.
  • Work with customers to scope out, document, and implement proposed changes to network solutions.
  • Participate in an on-call rota and be an escalation point for service incidents.
  • Create and maintain tools and platforms that improve operational efficiency.
  • Develop a deep technical understanding of the business product set, contributing towards the development and continual improvement of new and existing products.
  • Offer technical leadership to other support teams by providing support and formal training.
  • Develop and maintain customer-facing and internal documentation.
  • Manage the integrity of configuration information stored on internal systems.
  • Liaise with suppliers and vendors in relation to customer-related issues and internal projects.
  • Analyse network and security data and recommend, plan, and implement actions based on the results.
Person Specification:
  • Excellent written and verbal communication skills with the ability to communicate at all levels, both internally and externally.
  • Professional, positive, confident, and friendly.
  • Proven technical experience in a service provider, network project role, or similar.
  • Strong technical understanding of network and security.
  • Customer service skills and proven record of liaising directly with customers, vendors, service providers, and Telcos.
  • Experience in configuring, delivering, and troubleshooting various network equipment and technologies.
  • Highly self-motivated.
  • Ability to work well under pressure within a busy environment and prioritise tasks accordingly.
  • Committed to delivering high-quality work.
  • Excellent attention to detail, accuracy, time management, organisational, and administrative skills.
Essential Skills/Experience:
  • In-depth knowledge of and experience with major internet routing protocols; BGP, OSPF, etc.
  • Experience in a service provider environment, specifically with MPLS technologies.
  • Experience with Cisco hardware and the associated Cisco software (IOS, NX-OS, CatOS, etc.).
  • Experience with Fortinet's suite of products (FortiGate, FortiPortal, FortiManager, FortiAnalyzer).
  • Experience with implementing and supporting SD-WAN (Fortinet & Meraki).
  • Excellent network analysis fundamentals and robust troubleshooting skills.
  • Excellent IP networking fundamentals and extensive experience in TCP, UDP, DNS & DHCP.
  • Experience with protocols and technologies such as STP, First Hop Redundancy Protocols, EtherChannel, QoS, NTP, 802.1x & NetFlow.
  • Experience with IPsec / Remote Access VPN technologies, Firewalls (FortiGate & ASA), Wireless (802.11x) & IT security best practices.
Advantageous Skills and Experience:
  • A minimum of 2 years technical experience in a 3rd line or senior engineer role.
  • CCNP or equivalent.
  • ITILv3 qualified or experience within an ITIL environment.
  • Experience in a SOC / SIEM environments, specifically Elastic.
  • Experience with scripting, specifically Python.
  • Experience with UNIX.
  • Experience with cellular technologies - 3G, 4G, etc.
  • Experience with public service networks - N3, HSCN, Janet, PSN, etc.
  • Experience with the following vendors, hardware, software:
    • SD-WAN (Fortinet & Meraki)
    • Fortinet - FortiGate, FortiPortal, FortiManager, FortiAnalyzer
    • Cisco Firepower
    • Cisco Meraki
    • Citrix NetScaler
    • Watchguard
    • Draytek
    • Huawei
    • OneAccess
    • Juniper
    • Palo Alto
    • PulseSecure
    • RANCID

Redcentric is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced Network Support Specialist looking for a new challenge, please submit your application.

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