Network Infrastructure Specialist
1 week ago
Job Summary
We are seeking a skilled Network Support Specialist to join our team at Redcentric. As a key member of our 3rd Line Engineering team, you will provide technical support to our customers, handle complex queries, and implement network changes.
Key Responsibilities
- Provide technical support to customers via phone, email, or remote access
- Handle complex queries and resolve faults in a timely manner
- Implement network changes and upgrades to ensure optimal performance
- Collaborate with colleagues to resolve technical challenges and improve services
- Mentor and support junior engineers to develop their skills and knowledge
Requirements
- Excellent communication and problem-solving skills
- Strong technical knowledge of network infrastructure and protocols
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience in a similar role or relevant industry experience
About Redcentric
Redcentric is a leading provider of IT services and solutions. We are committed to delivering exceptional customer service and supporting our customers' IT needs.
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