Helpdesk Operations Manager
3 days ago
At Workshop Recruitment, we are seeking an experienced Maintenance Service Supervisor to oversee the delivery of responsive maintenance services for our client in the Woking area.
Job Overview:- The successful candidate will have a flexible approach and drive to meet client KPIs.
This is a challenging role that requires excellent communication skills and ability to work with various stakeholders including tenants, building users, operatives, and subcontractors. If you possess strong interpersonal skills and can coach and supervise a team to provide a professional service, this could be the ideal opportunity for you.
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits such as 23 days holiday rising with length of service, pension, and life assurance. Our out-of-hours escalation process allows you to participate occasionally.
About You:
- You will have basic knowledge of building maintenance trades and tasks/activities for trade groups.
- You should be proficient in IT systems, including MS Office and bespoke job management systems.
Responsibilities:
- Ensure the right information is recorded onto the job management systems.
- Issue the right job information to Tradesmen.
- Assist with recruitment, training, coaching, and developing Administrators.
Key Skills and Qualifications:
- Geographical understanding of the Woking area.
- Comfortable in a changing environment, demonstrating a level head to the team.
- Able to communicate with the workforce and remain professional even when issues are contentious.
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