Helpdesk Leadership Expert

3 weeks ago


Woking, Surrey, United Kingdom CV-Library Full time
Job Title: Helpdesk Leadership Expert

We are looking for a highly skilled Helpdesk Manager to lead our service desk team and drive business success.

About the Role:
  • Team Leadership: Manage a team of professionals, providing coaching, mentoring, and support to enhance their performance.
  • Process Optimization: Identify areas for improvement, develop strategies, and implement changes to increase efficiency and productivity.

The ideal candidate will have a strong background in helpdesk management and excellent leadership skills.

Responsibilities:
  • Lead a team of service desk operatives
  • Analyze performance metrics and identify opportunities for growth
  • Implement innovative solutions to improve processes
  • Deliver exceptional customer service

The estimated annual salary for this position is around £38,000.

Requirements:
  • Proven experience in helpdesk management
  • Strong leadership and communication skills
  • Excellent problem-solving abilities
  • Proficiency in Microsoft Office 365
Work Schedule:

Full-time, Monday to Friday



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