Technical Support Team Lead

2 weeks ago


Winnersh, United Kingdom Montu UK Full time

Job Title: Technical Support Team Lead

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About the Role:

As a Technical Support Team Lead at Montu UK, you will be responsible for guiding the team in handling complex issues and ensuring efficient operation of IT systems. This role requires strong technical skills, including proficiency in troubleshooting software and hardware issues, as well as knowledge of the ITIL framework.

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Key Responsibilities:

  • Provide technical support to internal stakeholders
  • Diagnose and resolve complex technical issues
  • Escalate unresolved issues to senior technical staff
  • Log and track incidents using IT service management tools
  • Prioritize and manage resolution of incidents
  • Analyze recurring technical issues to identify trends and areas for improvement
  • Collaborate with other IT teams to ensure seamless service delivery

Requirements:

  • Bachelor's degree in computer science or related field
  • 4-5 years of experience in a technical support role
  • Strong proficiency in troubleshooting software and hardware issues
  • Knowledge of the ITIL framework
  • Excellent communication and customer service skills

Benefits:

  • 30 days annual leave
  • Generous pension scheme
  • Maternity and paternity leave
  • Cycle-to-work scheme

Salary: £55,000 - £65,000 per annum (dependent on experience)



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