Client Services Team Lead
2 weeks ago
Role Overview
We are seeking an experienced Client Services Team Manager to join our team at Ardonagh Advisory. As a key member of our leadership team, you will be responsible for the management of our Client Services Specialists, providing exceptional customer service to our clients.
Key Responsibilities
- Motivate and support your team to ensure the best possible service is delivered to our clients.
- Work with your team to identify and highlight product and services gaps within our existing portfolio.
- Set individual and team goals to ensure your team meets the expectations of clients, business partners, and the business.
- Regularly review your team members' performance, supporting their development through 1-2-1 meetings and annual performance reviews.
- Maintain your own self-development and attend staff training as arranged by the Sales/Client Services Team.
- Develop and cultivate constructive professional relationships with Sales Consultants, Clients, and Insurers at all levels.
- Attend internal and external meetings with Insurers and product training as required.
- Provide a proactive professional telephone handling service for internal and external calls.
Requirements
- Team Manager or Team Leader experience.
- Experience of meeting financial, operational, service, and quality KPIs.
- Highly organised with a focus on objectives, priorities, and deliverables.
- People management experience, including motivation, coaching, development, and performance management.
What We Offer
- Opportunities to learn and grow your career.
- Award-winning learning and development offering.
- Pension scheme.
- 24-hour Employee Assistance support.
- Corporate perks.
- One day paid volunteering.
- Ardonagh Community Trust (ACT).
-
Client Services Specialist
6 months ago
Winnersh, United Kingdom The Ardonagh Group Full time**Client Services Specialist - Group Risk - Winnersh, Southampton, remote - ARD1014701** **£25,000 to £30,000 (depending on experience)** Do you have experience with administrating group life, group income protection or group critical policies? We have an exciting opportunity to join our warm and welcoming team! **What you’ll do as a Client Services...
-
Client Services Specialist
5 months ago
Winnersh, United Kingdom Ardonagh Advisory Full timeClient Services Specialist - Group Risk - Winnersh/Southampton/Remote - ARD1029365 £25,000 to £30,000 (depending on experience) Do you have experience with administrating group life, group income protection or group critical policies? We have an exciting opportunity to join our warm and welcoming team! What you’ll do as a Client Services...
-
Academy Team Lead
7 days ago
Winnersh, United Kingdom Wickes Full timeAt Wickes, we are looking for an experienced Academy Team Lead to join our team. As the go-to person in the store on shift, you will be responsible for helping your colleagues deliver exceptional customer service and overcoming any challenges that arise. Due to the diverse range of services we provide, you may be required to assist multiple functions across...
-
Service Team Coordinator
3 weeks ago
Winnersh, United Kingdom Huntress - Bracknell Full timeHuntress - Bracknell is seeking a highly skilled Service Team Coordinator to provide exceptional support to our clients. As a key member of the team, you will be responsible for coordinating with customers and engineers to ensure seamless communication and prompt issue resolution.Key responsibilities include:Managing customer communication via phone and...
-
Technical Support Team Lead
2 weeks ago
Winnersh, United Kingdom Montu UK Full timeJob Title: Technical Support Team Lead">About the Role:As a Technical Support Team Lead at Montu UK, you will be responsible for guiding the team in handling complex issues and ensuring efficient operation of IT systems. This role requires strong technical skills, including proficiency in troubleshooting software and hardware issues, as well as knowledge of...
-
Leasing Team Lead
7 days ago
Winnersh, United Kingdom Carwow Full timeAt Carwow, we're committed to delivering exceptional results and making a lasting impact in the automotive industry. As an Internal Sales Manager, you'll be instrumental in driving business growth and success for our Leasey division.About the RoleThis is a unique opportunity to join a dynamic team and take ownership of sales strategy and execution.You'll...
-
Internal Sales Team Lead
6 days ago
Winnersh, United Kingdom Carwow Group Full timeSales Manager Job DescriptionJob Title: Internal Sales ManagerLocation: Winnersh, UKSalary: £60,000 - £70,000 per annum (plus quarterly commission)We are seeking an experienced Sales Manager to join our Carwow Leasey team in Winnersh. As a key member of our sales leadership team, you'll be responsible for leading and motivating our sales team to deliver...
-
Customer Services
2 months ago
Winnersh, United Kingdom CV-Library Full timeCompany: My client has been established for many years and is a leading manufacturer of specialist components. Based in the UK but with subsidiaries across the world, my client not only offers great career prospects but also a very attractive remuneration package. With a number of distribution outlets across the globe, the business has become one of the...
-
Customer Service Ambassador
3 weeks ago
Winnersh, United Kingdom Ardonagh Advisory Full timeCustomer Service AmbassadorWe are seeking a skilled Customer Service Ambassador to join our team. As a key member of our support team, you will provide exceptional customer service and support to our clients and partners.Key responsibilities include:Responding to client inquiries and providing timely resolutionsSupporting the development and implementation...
-
Insurance Customer Service Representative
3 weeks ago
Winnersh, United Kingdom Ardonagh Advisory Full timeArdonagh Advisory - A Rewarding Career OpportunityAre you looking for a challenging role that offers excellent career prospects and a competitive salary?We are seeking an experienced Insurance Customer Service Representative to join our team in Group Risk. As a Client Services Specialist, you will be the first point of contact for clients and providers,...
-
Washroom Service Driver
6 months ago
Winnersh, United Kingdom Complete Washroom Solutions Full time_Permanent - full time - Monday - Friday, keeping your weekends free!_ Do you enjoy being on the road, working on your own, driving and meeting new people? Then we have the perfect job for you! You will be driving for a growing and friendly business, washroom-based servicing; feminine hygiene, air fresheners, nappy bins, soap dispensers etc. This is your...
-
Customer Service Representative
3 weeks ago
Winnersh, United Kingdom Office Angels Full timeOffice Angels is currently seeking a skilled Customer Service Representative for a Part-Time role at our corporate client in Winnersh.Salary: £12 per hourThe ideal candidate will have previous experience as a Receptionist or in a similar customer service role, with excellent verbal and written communication skills. Strong organisational and multitasking...
-
Service Administrator
6 months ago
Winnersh, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Permanent- Office based- Winnersh, Berkshire- Salary: £28000 - £30000 per annum- REF: 1241235We are looking for a Service Administrator for our well established client based in Winnersh Triangle. In this role you will arrange telephone calls for customers with faults and schedule out engineers for maintenance work. The role would suit...
-
Technical Support Specialist Lead
3 weeks ago
Winnersh, United Kingdom Montu UK Full timeMontu UKA leading cannabis company with operations in Europe, Montu is a trailblazer in facilitating access to cannabis through locally integrated ecosystems.We're committed to improving the lives of millions of people through cannabis therapies. With medical cannabis legalized in over 50 countries worldwide, our mission is to unlock a huge potential for...
-
Service Tech Coordinaor
2 weeks ago
Winnersh, United Kingdom Eteam Full timeService Tech Coordinator - Career Office 610, Wharfedale Road IQ Winnersh Wokingham RG41 5TP 6 month Contract Description: Client Technologies UK Ltd., have their UK headquarters and service centre in Winnersh, Berkshire, and have a vacancy for a Trainee Service Centre Engineer.The role will involve exposure to a wide range of electronic test and measurement...
-
Service Tech Coordinaor
3 days ago
Winnersh, United Kingdom Eteam Full timeJob Description Service Tech Coordinator - Career Office 610, Wharfedale Road IQ Winnersh Wokingham RG41 5TP 6 month Contract Description: Client Technologies UK Ltd., have their UK headquarters and service centre in Winnersh, Berkshire, and have a vacancy for a Trainee Service Centre Engineer.The role will involve exposure to a wide range of electronic test...
-
Service Tech Coordinaor
2 weeks ago
Winnersh, United Kingdom eTeam Full timeJob Description Service Tech Coordinator - Career Office 610, Wharfedale Road IQ Winnersh Wokingham RG41 5TP 6 month Contract Description: Client Technologies UK Ltd., have their UK headquarters and service centre in Winnersh, Berkshire, and have a vacancy for a Trainee Service Centre Engineer. The role will involve exposure to a wide range of...
-
Service Tech Coordinaor
2 weeks ago
Winnersh, United Kingdom eTeam Full timeService Tech Coordinator - CareerOffice 610, Wharfedale Road IQ Winnersh Wokingham RG41 5TP6 month ContractDescription:Client Technologies UK Ltd., have their UK headquarters and service centre in Winnersh, Berkshire, and have a vacancy for a Trainee Service Centre Engineer.The role will involve exposure to a wide range of electronic test and measurement...
-
Service Tech Coordinaor
3 weeks ago
Winnersh, United Kingdom eTeam Full timeService Tech Coordinator - CareerOffice 610, Wharfedale Road IQ Winnersh Wokingham RG41 5TP6 month ContractDescription:Client Technologies UK Ltd., have their UK headquarters and service centre in Winnersh, Berkshire, and have a vacancy for a Trainee Service Centre Engineer.The role will involve exposure to a wide range of electronic test and measurement...
-
Service Tech Coordinaor
2 weeks ago
Winnersh, United Kingdom eTeam Full timeService Tech Coordinator - CareerOffice 610, Wharfedale Road IQ Winnersh Wokingham RG41 5TP6 month ContractDescription:Client Technologies UK Ltd., have their UK headquarters and service centre in Winnersh, Berkshire, and have a vacancy for a Trainee Service Centre Engineer.The role will involve exposure to a wide range of electronic test and measurement...