Academy Team Lead

7 days ago


Winnersh, United Kingdom Wickes Full time

At Wickes, we are looking for an experienced Academy Team Lead to join our team. As the go-to person in the store on shift, you will be responsible for helping your colleagues deliver exceptional customer service and overcoming any challenges that arise. Due to the diverse range of services we provide, you may be required to assist multiple functions across the store, ensuring a seamless experience for our customers.

Key responsibilities include:

  • Providing guidance and support to colleagues to ensure excellent customer service
  • Assisting with various tasks such as planning bathroom installations, receiving deliveries, and maintaining a safe working environment
  • Coordinating with other departments to ensure smooth store operations

The successful candidate will have:

  • A proven track record of delivering excellent customer service
  • Strong communication and leadership skills
  • The ability to work effectively in a fast-paced environment

We offer a competitive salary of £45,000 per annum, plus benefits including:

  • A 5% annual bonus
  • Up to £300 per month gain share bonus
  • Up to 10% employer pension contribution
  • Up to 35 days of annual leave including 8 days of bank holidays
  • 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

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