IT Support Analyst

2 months ago

Winnersh, United Kingdom Raytheon Technologies Full time

Unspecified

Location - On Site, Either Winnersh Or Harlow. Must be able to travel between the sites.

Summary of Role:

Reporting to the Workplace Services and Service Desk Manager this new role will require an individual who is able to flex and adapt as the organisationsets up a new office to support a key new office to support a significant growth in business. This will be a fantastic opportunity to join a brand newarea within our business.

You will be a champion for great Customer Service, the role combines onsite and remote site support in addition to supporting the servicedesk with colleagues working from geographically dispersed locationsproviding telephone and remote desktop support in addition to site basedprojectdelivery tasks and request for service.You will be a self-starter happy to work with people at all levels to deliver the outcomes required for the business to be successful

Main Duties:

On site support working in a classified environment

Onsite project task support – “Moves, Adds, Changes” cabling and installation

Audio Visual / Meeting / Conference support

Enhancing the servicedesk and improving technical know-how, development of knowledgebase articles and documentation, driving a “shift-left” mindset and capability

Desktop imaging and deployment

Incident, Problem and Change Management

Delivery of Requests for Service

IT Asset Management

1st / 2nd Line Application support

1st / 2nd Line Infrastructure support

Deskside support and supplementing the servicedesk where needed

Essential Knowledge / Skills:

As the “shop front” to the department the successful candidate will have excellent customer service skills

Ability to listen, influence, negotiate, build rapport, and credibility with colleagues

Energy, focus, assertiveness, and diplomacy

Excellentverbal and written communication skills

Ability to diffuse and resolve conflictwith good problem-solving techniques to achieve win/win outcomes

Ability to focus on business value results, rather than solutions

Technical aptitude, requirements management, and the ability to assess and articulate risk, issues and non compliance

Ability to Travel (UK) and work with minimal supervision

Existing Security Clearance (SC) or ability to become security cleared

Full Driving license

Desirable:

ITIL Foundation and relevant technical qualification(s)

Good practical experience with enterprise technologies such as Active Directory, SCOM, SCEP, SCCM, Citrix, CompTIA etc

Practical experience of IT operation, project delivery and troubleshooting across user devices, servers and networking.

Training and knowledge of health and Safety risk assessments, method statements and safe working practices.
 

Standard Benefits:

25 days holiday (increasing to 27 days) + statutory public holidays. Contributory Pension Scheme (up to 10.5% company contribution). 6 times salary ‘Life Assurance’. Flexible Benefits scheme. Discretionary Bonus scheme. Enhanced family friendly policies. 37hr standard working week, with an early finish on Fridays whilst operating a ‘Hybrid Working Model’* Canteen facilities are available at Harlow & Glenrothes sites. Manchester & Gloucester offer free snacks & drinks (hot & cold).

About Raytheon UK
With facilities in Broughton, Waddington, Glenrothes, Harlow, Gloucester, Manchester and a presence across customer sites together with remote working practices. Raytheon UK is invested in the British workforce and the development of UK technology. Across the country Raytheon UK employs over 2,000 people and supports 8,000 jobs. As a prime contractor and major supplier to the UK Ministry of Defence, Raytheon continues to invest in research and development, supporting innovation and technological advances across its core mission areas Weapons & Sensors, and Cyber, Space & Training.

Raytheon Career Development:

Raytheon has a wealth of resources available to help you develop your career from the moment you join. Activities range from on-line learning modules, to external training and support for taking professional qualifications relevant to your role.

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