Technical Service Desk Analyst

3 weeks ago


Winnersh, United Kingdom Raytheon Technologies Full time
About the Job

We are seeking a highly skilled Technical Service Desk Analyst to join our team at Raytheon UK. The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support to customers via phone, email, and face-to-face interactions
  • Perform routine maintenance tasks to ensure the reliability and performance of our IT systems
  • Implement new technologies and solutions to improve our IT infrastructure
  • Collaborate with colleagues to resolve complex technical issues
Requirements
  • Excellent customer service skills
  • Ability to listen, influence, negotiate, build rapport, and credibility with colleagues
  • Energy, focus, assertiveness, and diplomacy
  • Excellent verbal and written communication skills
  • Ability to diffuse and resolve conflict with good problem-solving techniques to achieve win/win outcomes
Salary and Benefits
  • The estimated salary for this role is £35,000 - £50,000 per annum, depending on experience
  • 25 days holiday (increasing to 27 days) + statutory public holidays
  • Contributory Pension Scheme (up to 10.5% company contribution)
  • 6 times salary 'Life Assurance'
  • Flexible Benefits scheme
  • Discretionary Bonus scheme
  • Enhanced family friendly policies


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