Fulfilling Role

2 weeks ago


Stirling, Stirling, United Kingdom Hays Travel Full time

About the Role

As a Foreign Exchange Consultant at Hays Travel, you will play a crucial part in ensuring the profitability of our foreign exchange bureau. With a focus on delivering exceptional customer service, you will be responsible for managing day-to-day operations, increasing exposure, and developing new business leads to achieve set targets and KPIs.

Key Responsibilities

  • Ensure the profitability of the foreign exchange bureau
  • Achieve given foreign exchange targets, including set KPIs
  • Convert Hays Travel customers to purchase foreign exchange
  • Maximise individual and team sales of foreign exchange
  • Provide exceptional customer service at all times
  • Assist with the day-to-day operation of the bureau
  • Increase exposure of the bureau and develop new business leads
  • Use social media to promote offers, generate customer engagement, and sales leads
  • Maximise all opportunities by following foreign exchange sales structure
  • Monitor local competition and manage rates and margins effectively on a daily basis
  • Monitor stock levels of foreign currency and ensure minimum quantities are maintained
  • Accurate cash reconciliation and banking
  • Responsible for minimising risk and mitigating errors
  • Play an active role in the day-to-day operation of the branch and support Travel colleagues with administrative duties
  • Responsibility for the security of the bureau
  • Willingness to participate in training appropriate to own development
  • Adhere to company policies and procedures
  • Undertake any other duties that may fall into the job criteria
  • Conform with all company policies and procedures, including health and safety
  • Treat all employees, customers, and suppliers with dignity and respect
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

Competencies Required

  • Good accuracy and numerical skills
  • Excellent administration and organisational skills
  • Effective communication service and customer service experience
  • Competent IT skills

Desirable Experience

  • Possess a passion for travel and tourism
  • Good sales/target experience
  • Customer-focused
  • Problem-solving
  • Team player
  • Good organisational and time-management skills
  • Excellent communication skills


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