Fulfilling Role
2 weeks ago
About the Role
As a Foreign Exchange Consultant at Hays Travel, you will play a crucial part in ensuring the profitability of our foreign exchange bureau. With a focus on delivering exceptional customer service, you will be responsible for managing day-to-day operations, increasing exposure, and developing new business leads to achieve set targets and KPIs.
Key Responsibilities
- Ensure the profitability of the foreign exchange bureau
- Achieve given foreign exchange targets, including set KPIs
- Convert Hays Travel customers to purchase foreign exchange
- Maximise individual and team sales of foreign exchange
- Provide exceptional customer service at all times
- Assist with the day-to-day operation of the bureau
- Increase exposure of the bureau and develop new business leads
- Use social media to promote offers, generate customer engagement, and sales leads
- Maximise all opportunities by following foreign exchange sales structure
- Monitor local competition and manage rates and margins effectively on a daily basis
- Monitor stock levels of foreign currency and ensure minimum quantities are maintained
- Accurate cash reconciliation and banking
- Responsible for minimising risk and mitigating errors
- Play an active role in the day-to-day operation of the branch and support Travel colleagues with administrative duties
- Responsibility for the security of the bureau
- Willingness to participate in training appropriate to own development
- Adhere to company policies and procedures
- Undertake any other duties that may fall into the job criteria
- Conform with all company policies and procedures, including health and safety
- Treat all employees, customers, and suppliers with dignity and respect
- This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Competencies Required
- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication service and customer service experience
- Competent IT skills
Desirable Experience
- Possess a passion for travel and tourism
- Good sales/target experience
- Customer-focused
- Problem-solving
- Team player
- Good organisational and time-management skills
- Excellent communication skills
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