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AccorHotel Reservations Coordinator

1 month ago

London, Greater London, United Kingdom AccorHotel Full time

As a key member of our AccorHotel team, you will be responsible for managing conference and events reservations from initial enquiry to post-event follow-up. Your excellent communication and interpersonal skills will enable you to effectively qualify and convert enquiries, offer and contract, and verify invoices for accuracy. You will also be responsible for compiling and contributing to daily and weekly reporting, as well as providing general office support duties for the Admin Office and updating the events calendar.

Key responsibilities include:

  • Qualifying and converting enquiries
  • Offering and contracting
  • Preparing and distributing function sheets
  • Posting charges and verifying invoices for accuracy
  • Following up with clients post-event

Qualifications:

  • Excellent interpersonal and communication skills
  • Ability to prioritize work in a fast-paced environment
  • Ability to handle complex and confidential information with discretion
  • Competency in using a variety of computer software
  • Energetic and able to multi-task and manage a varied workload
  • Able to take instructions and initiatives
  • Decent written English and pleasant telephone manners
  • Experience in a similar role would be preferable