Luxury Hostess Team Lead

2 weeks ago


London, Greater London, United Kingdom AccorHotel Full time

As our ideal candidate for the Head Host Hostess role at AccorHotel, you will be the first point of contact for our guests, curating their journey with flair and elegance. Your role is to ensure that every guest leaves with a smile, feeling personally attended to and treated like family. You will oversee the hostess team, orchestrating a seamless service that flows as smoothly as the finest glass of champagne. Key responsibilities include greeting every guest with poise and charm, anticipating guest preferences, and ensuring every detail is perfectly tailored to their needs.

Key responsibilities include:

  • Greeting every guest with poise and charm.
  • Anticipating guest preferences and accommodating special requests.
  • Overseeing daily operations of the hostess team.
  • Managing guest flow, waitlists, and table turnover.
  • Ensuring the hostess area is organised and welcoming.
  • Training the hostess team to maintain AccorHotel's luxury service standards.
  • Handling guest feedback with care and finesse.
  • Assisting the Restaurant Manager with administrative tasks.

Requirements include:

  • Previous experience as a Host/Hostess in a luxury or high-end hospitality environment.
  • Previous supervisory or team leadership experience is a plus.
  • Excellent interpersonal and communication skills.
  • A passion for luxury hospitality and creating unique experiences.
  • Proficiency in reservation systems and Microsoft Office.

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