Host/Hostess

3 weeks ago

Central London, London, United Kingdom Mandarin Oriental Mayfair Full time


Host/Hostess

Mandarin Oriental Mayfair is looking for a Host/Hostess to join our Akira Back Team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the worlds most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfairs oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at the Mandarin Oriental Mayfair within the Akira Back Department in London, the Host/Hostess isresponsible to maximise occupancy and deal with all calls, emails and internal enquiries professionally and friendly.

. The Host/Hostess reports to the Reception and Reservation Manager.

As Host/Hostess, you willresponsiblefor the following duties:

  • Support companys philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

  • To ensure service is delivered according to our Mandarin Oriental Pillars and LQEs.

  • To deal with all incoming enquiries by telephone and email in a timely and professional manner following the standards set by Mandarin Oriental Hotel.

As Host/Hostess, weexpectfrom you:

  • To demonstrates co-operation and trust with colleagues in his/her own team and across departments and works well as a team player to achieve results.

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, its important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Add any local benefits (not more then 3)

  • A competitive salary and benefits packages
  • Discounts at 700+ Retailers & Supermarkets
  • Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London

Were Fans. Are you?


AMRT1_UKCT

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