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Library Support Assistant
2 months ago
Job Summary
The University of Bristol is seeking a highly skilled and enthusiastic Library Support Assistant to join our team. As a key member of our Library Customer Services Team, you will play a vital role in providing exceptional customer service to students and researchers across the University.
Key Responsibilities
- Support the delivery of excellent customer service by assisting students and academic staff in navigating print and online collections, using self-service book kiosks and return points, and offering support with basic IT enquiries.
- Work with other teams to promote library services and events across the year, ensuring that all library users have a successful visit and get the best from the facilities provided.
- Provide additional support through book collection and scanning, and help to obtain or create accessible library resources to support access for disabled students.
- Meet with students recommended for services via face-to-face or online meetings, and deal with enquiries and referrals for support via a busy mailbox.
- Assist with Library Support events, workshops, and tours to help promote and demonstrate the service.
Requirements
- Excellent communication and customer care skills, with the ability to work in a fast-paced, front-facing service environment.
- A keen interest and enthusiasm for using technology apps and tools to support student learning.
About the Role
This is an exciting opportunity to join a dynamic team and contribute to the delivery of exceptional customer service to students and researchers across the University. If you are a motivated and enthusiastic individual with a passion for providing excellent customer service, we encourage you to apply for this role.