Library Support Assistant

4 weeks ago


London, Greater London, United Kingdom City, University of London Full time

About the Role

The Information Assistant role involves providing excellent customer service and supporting the delivery of circulation and enquiry services to library users. Duties include handling circulation transactions and enquiries at the library help desk, maintaining the library study environment, and supporting our online enquiry service.

Regular tasks will also include using the library management system to oversee circulation procedures and other online systems to deliver user support and library service tasks. You will participate in Operational and Project groups to support delivery of the library operational plan.

Key Responsibilities

  • Provide excellent customer service to library users
  • Handle circulation transactions and enquiries at the library help desk
  • Maintain the library study environment
  • Support our online enquiry service
  • Use the library management system to oversee circulation procedures
  • Participate in Operational and Project groups to support delivery of the library operational plan

Requirements

You will be familiar with using libraries and library resources and able to utilize information technology to a high standard, including web technologies and social media. You will also possess good verbal and written communication skills.

About City, University of London

City, University of London is a leading provider of higher education in the UK, with a strong focus on business, law, creativity, communications, science, and technology. We are committed to promoting equality, diversity, and inclusion in all our activities, processes, and culture for our whole community, including staff, students, and visitors.


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