F&B Team Ambassador
3 days ago
Mercure & ibis London Earls Court and Barnaby's Restaurant & Bar offer a warm welcome to our guests, providing spacious and comfortable accommodation with breathtaking views of the London skyline. We are currently undergoing an exciting refurbishment process, aiming to shift our hotel to a four-star establishment and introduce new branding.
Our MissionWe nurture real passion for service and strive to achieve beyond limits. Our promise is to deliver caring and impeccable service, making the impossible possible to realise your dreams.
Job OverviewDepartment: Food & Beverage
Salary: £13.42/hour
This full-time position involves welcoming guests and taking hot beverage orders and snacks, using excellent customer service skills to provide an unforgettable experience. The role includes working weekends.
Main Responsibilities- Welcome guests to our new F&B outlets and provide efficient, friendly, and professional service.
- Convey the hotel's image through attitude, professionalism, and excellent grooming standards.
- Communicate proficiently in English (spoken and written) with guests.
- Show good knowledge of our products.
- Take responsibility for your designated section and station.
- Ensure that the F&B area remains well stocked at all times.
- Receive and process customers' payments.
- Make sure ingredient labels are visible in all stations.
- Maintain hygienic food service techniques during service.
- Clean and sanitise tables.
- Tackle guest problems and concerns with a positive problem-solving approach.
- Actively sell and promote hotel facilities and services.
- Employee benefit card offering discounted rates at Accor worldwide.
- Free meal breaks on duty.
- Complimentary stays in UK and North Ireland.
- Friends & Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Health Insurance.
- Eye Test Vouchers.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Able to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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