Customer Experience Specialist

4 weeks ago


Omagh, United Kingdom Virgin Media Full time

At Virgin Media O2, we're looking for a skilled Customer Experience Specialist to join our team. As an O2 Retail Expert, you'll play a key role in delivering outstanding in-store performance and customer care. Your main responsibility will be to become an expert in all things O2, promoting our products, services, and brand.

Key Responsibilities:

  • Become an expert in all things O2, promoting our products, services, and brand.
  • Consistently meet store targets by creating tailored recommendations and sharing our 'Why O2?' message.
  • Take ownership of your own performance and contribute to the overall success of O2.
  • Embrace opportunities for personal development with support from store leadership and O2 resources.

What We Offer:

  • Competitive hourly rate of £11.81, with the potential to earn more through our accreditation programme.
  • 23 days' annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
  • An excellent pension scheme, matching up to 10%
  • Employee BUPA medical cover, health care plan and life assurance
  • A host of Family Friendly policies e.g., neonatal leave, 14-week paternity leave and carers leave.

We're an equal opportunities employer, working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, so you can be your authentic self throughout your application journey with us.



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