Customer Experience Specialist

4 days ago


Omagh, United Kingdom Energia Group Full time

About the Role

We are seeking a highly motivated and empathetic individual to join our team as a Customer Engagement Specialist. As the first point of contact for all domestic queries, you will be responsible for delivering a customer experience that is second to none across our Power NI or Energia retail brands. Working alongside a team of customer service advisors, you will contribute towards achieving business performance targets and ensuring the growth of our brands.

Key Responsibilities

  • Respond to and resolve customer queries in a timely and effective manner
  • Provide exceptional customer service and support to ensure high customer satisfaction
  • Work collaboratively with the customer service team to achieve business targets and improve customer experience

Requirements

  • 6 months customer service experience
  • Excellent numerical, spoken, and written communication skills
  • Computer savvy with a good working knowledge of Microsoft Office
  • A suitable, dedicated place to work at home with natural light, desk, chair, and excellent broadband connection

What We Offer

  • Excellent holiday allowance
  • Annual bonus
  • Generous pension scheme
  • Learning and development opportunities
  • A diverse and collaborative team environment

About Us

Energia Group is a leading energy supplier in Ireland, dedicated to delivering careers that power a greener and fairer future. We are committed to providing positive energy solutions and innovative technologies that lead Ireland's decarbonisation efforts. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.



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