Customer Service Representative

2 weeks ago

Leicester, United Kingdom Adecco Full time
Job Title: Part-time Charity Customer Service Advisor

Location: Leicester, LE1

Contract Details: Temporary, 8 weeks

Pay: £12.32 per hour

Responsibilities:
  • Provide exceptional customer service as the first point of contact, offering accurate information on our client's services.
  • Direct customers to the appropriate department or resource within our client's organisation.
  • Efficiently handle website and email enquiries, arranging service assessments and scheduling staff and services using the rostering system.
  • Coordinate appointments and liaise with customers and staff.
  • Assist with day-to-day administration, including data entry, service bookings, and invoice queries.
  • Maintain an organised filing system for easy accessibility.
Essential Skills, Qualifications & Experience:
  • Previous experience in a customer service or administrative role.
  • Proficiency in Microsoft Office, especially Outlook, Word, and Excel.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and prioritise in a fast-paced environment.
  • Excellent attention to detail and organisational skills.
  • Empathy and patience when assisting older individuals.
  • Friendly and approachable demeanour with the ability to work independently and as part of a team.
  • A proactive attitude with problem-solving skills.
Benefits & Perks of working with Adecco:
  • Competitive pension scheme
  • 20 days annual leave and 8 days bank holiday
  • Support programme with a 24/7 helpline
  • Perks at work including a discount voucher portal and points to spend on various benefits
  • Eye care vouchers

Please click to apply if this role is suitable, and a member of the team will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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