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Customer Service Representative

2 months ago

Leicester, United Kingdom Purple Rocket Recruitment Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team at Purple Rocket Recruitment. As a key member of our Helpdesk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Manage large volumes of incoming calls and emails, providing timely and effective solutions to customer queries.
  • Utilize internal systems to troubleshoot customer issues and escalate complex problems to senior team members.
  • Develop and maintain strong relationships with customers through proactive communication and issue resolution.
  • Stay up-to-date with product knowledge and identify opportunities for upselling and cross-selling.
  • Represent the company in a professional and positive manner, promoting a culture of excellent customer service.
  • Work collaboratively with the Helpdesk team to achieve shared goals and objectives.
Requirements
  • Previous experience in a customer-facing role, preferably in an IT or technical support environment.
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Strong product knowledge and ability to learn new systems and technologies quickly.
  • Ability to work independently and as part of a team, with a focus on delivering exceptional customer service.
What We Offer
  • A competitive salary and benefits package, including 25 days' holiday plus bank holidays.
  • Private medical healthcare and company pension scheme.
  • Opportunities for career progression and professional development.
  • A relaxed and supportive working environment, with a focus on team building and socializing.