Customer Liaison Manager

2 weeks ago


Worcester, Worcestershire, United Kingdom Approach Personnel Ltd Full time

Key Responsibilities:

To carry out quality control inspections of new homes to ensure they meet the required standards. This involves working with various departments to ensure homes are defect-free before and after customer handover.

Additional Responsibilities:

Conducting customer care introduction calls to ensure a smooth transition for new homeowners. Visiting customers and site teams to identify and resolve any issues or defects, and providing feedback to management on proposed solutions.

Benefits:

A 1st class understanding of new home fit and finish is essential for this role. The ability to deal with difficult situations and communicate effectively with customers and site teams is also crucial.

Requirements:

Previous experience in site management, clerk of works, customer care, buildings, or NHBC inspection roles is required. Strong customer-facing skills, time management, and the ability to work independently are also essential.

About Approach Personnel Ltd:

We are a recruitment agency operating as an employment business, specialising in temporary to permanent labour placements across the UK. If this role is not suitable, please contact us to discuss your skills and we will be in touch when a suitable opportunity arises.



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