Customer Quality Assurance Specialist

1 day ago


Oldham, Oldham, United Kingdom BlueGate Consulting Full time

Job Title: Customer Quality Assurance Specialist

Job Summary:

We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at BlueGate Consulting. As a Customer Quality Assurance Specialist, you will be responsible for ensuring the highest level of quality in our customer-facing processes.

Key Responsibilities:

  • Conduct thorough root cause analysis to identify and resolve customer complaints
  • Develop and implement effective corrective actions to prevent future issues
  • Collaborate with cross-functional teams to ensure seamless quality assurance processes
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Stay up-to-date with industry trends and best practices in quality assurance

Requirements:

  • Proven experience in quality assurance and customer-facing roles
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in 8D problem-solving methodology

What We Offer:

At BlueGate Consulting, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for quality assurance, we encourage you to apply for this exciting opportunity.



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