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Customer Quality Assurance Specialist

2 months ago

Oldham, Oldham, United Kingdom BlueGate Consulting Full time
Job Overview

BlueGate Consulting is seeking a seasoned Quality Assurance Professional to join our team as a Customer Quality Assurance Specialist. This role offers an exceptional opportunity to make a significant impact within a forward-thinking organization dedicated to excellence.

Key Responsibilities:

  • Manage customer complaints and implement effective corrective actions to ensure customer satisfaction.
  • Conduct thorough root cause analysis and apply the 8D problem-solving methodology to identify and resolve issues.
  • Develop and maintain strong relationships with customers through effective communication and presentation skills.
  • Collaborate with cross-functional teams to drive quality improvements and process enhancements.
  • Stay up-to-date with industry trends and best practices in quality engineering and customer satisfaction.

Requirements:

  • Robust background in quality engineering with demonstrable experience in managing customer complaints.
  • Proficiency in the 8D problem-solving methodology and strong analytical skills.
  • Excellent communication and presentation skills with the ability to speak and present to customers.
  • Ideal experience in the automotive or electronics industry.

What We Offer:

  • A competitive salary and benefits package reflecting the importance of the role within the organization.
  • A dynamic and supportive work environment with opportunities for growth and development.