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Customer Quality Assurance Specialist

2 months ago

Oldham, Oldham, United Kingdom BlueGate Consulting Full time

Job Summary

We are seeking a highly skilled Customer Quality Assurance Specialist to join our team at BlueGate Consulting. As a key member of our quality assurance team, you will be responsible for ensuring that our clients receive the highest level of quality in their products and services.

Key Responsibilities

  • Conduct thorough root cause analysis to identify and resolve customer complaints
  • Develop and implement effective corrective actions to prevent future issues
  • Collaborate with cross-functional teams to ensure seamless quality assurance processes
  • Provide exceptional customer service and support to ensure customer satisfaction
  • Stay up-to-date with industry trends and best practices in quality assurance

Requirements

  • Proven experience in quality assurance, with a focus on customer satisfaction
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in 8D problem-solving methodology

What We Offer

As a Customer Quality Assurance Specialist at BlueGate Consulting, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional quality and customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.