Service Delivery Lead

2 days ago


Basingstoke, Hampshire, United Kingdom Anson McCade Full time

**About Anson McCade:**

We have partnered with the Ministry of Defence for over 50 years, driving value and innovation across strategic technology investments.

As a **Bid Service Architect**, you will play a pivotal role in supporting Agile Service Management programmes for complex national security, intelligence, and military operations.

The estimated salary for this position is £80,000, with additional benefits including a DV bonus, annual bonus, car allowance, pension, health & wellbeing package, annual leave, life assurance, and employee assistance programme.

**Key Responsibilities:**

* Develop compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs, compliance requirements, and budget constraints.

* Design customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.

* Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.

* Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.

* Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model.

**Essential Requirements:**

* Security Clearance: Sole British National with SC or DV clearance.

* Bid Management: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.

* Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.

* Service Transition Demonstrated success in managing service transition and ITSM implementations post-bid.

* Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.

* ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.



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