1st Line Technical Assistant

2 weeks ago


Witney, United Kingdom In Technology Group Full time

About the Job

We are looking for a highly skilled 1st Line Technical Assistant to join our team at In Technology Group Ltd, a leading Managed Service Provider (MSP) based in Oxford.

This exciting opportunity allows you to further your IT career by working with a diverse range of clients across multiple sectors, handling complex technical issues, and collaborating with our experienced team of IT professionals.

As a 1st Line Technical Assistant, you will be responsible for resolving escalated service desk tickets, troubleshooting various hardware and software issues, and providing excellent customer service to our clients.

Key Responsibilities:

  • Provide 1st/2nd line technical support
  • Troubleshoot: Diagnose and resolve technical issues, including hardware, software, networking, and cloud-based systems
  • System Monitoring: Proactively monitor client systems to ensure optimal performance and uptime
  • Installations & Configurations: Assist with the installation, configuration, and maintenance of hardware and software systems, both remotely and on-site
  • Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues
  • Collaboration: Liaise with 2nd line support engineers and other team members for complex issues, ensuring swift resolutions
  • Documentation: Maintain accurate records of all work and update technical documentation as required
  • Training & Mentoring: Support junior team members, offering guidance and expertise when needed

Requirements:

  • Minimum 2-3 years of experience within IT, preferably within an MSP environment
  • Experience supporting Windows 10/11 and Microsoft Office Suite
  • Strong knowledge of Active Directory, Exchange, Office 365, and network protocols (DNS, DHCP, TCP/IP)
  • Familiarity with virtualisation technologies (e.g., VMware, Hyper-V)
  • Experience with backup and recovery solutions
  • Familiar with supporting switches/routers/firewalls

Please note, a full driving license and access to your own vehicle are required to fulfill the duties for this opportunity.


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