IT Support Specialist

4 weeks ago


Witney, Oxfordshire, United Kingdom XACT PLACEMENTS LIMITED Full time

We are seeking a highly skilled 2nd/3rd Line Support Engineer to join our team at XACT PLACEMENTS LIMITED, based in Oxfordshire.

The successful candidate will be responsible for providing onsite, remote and telephone support to clients, as well as project management and implementation tasks. They will also be required to keep documentation up-to-date and accurate, manage client expectations and adhere to support SLAs, and act as an escalation point for 1st and 2nd line engineers. Additionally, they will mentor junior members of the team.

Main Responsibilities:

  • Provide technical support to clients via various channels
  • Manage and deliver projects from inception to completion
  • Develop and maintain accurate and up-to-date documentation
  • Communicate effectively with clients to ensure their needs are met
  • Mentor and train junior staff members

Requirements:

  • Strong knowledge of Windows Server, Microsoft 365, Azure, Intune, and Exchange
  • Experience in networking and hyper-v environments
  • Excellent communication and interpersonal skills
  • Certifications desirable but not essential

Benefits:

  • Competitive salary: £35,000-£40,000 per annum, depending on experience
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

$$$35,000-$$$40,000 yearly salary is competitive given the London area cost of living.



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