Technical Support Specialist
2 weeks ago
Job Title: Second Line IT Support Engineer
Salary: £36,000-£40,000 per annum
We are currently recruiting for a highly skilled 2nd Line Support Engineer to join our dynamic team at In Technology Group Ltd. Based in Oxford, this role offers an exciting opportunity to further your IT career by working with a broad range of clients across multiple sectors.
This is a challenging position that requires strong problem-solving skills, a passion for customer service, and the ability to work effectively in an onsite environment. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues.
- Escalated Support: Provide 2nd line technical support, resolving escalated tickets from the 1st line support team.
- Troubleshooting: Diagnose and resolve a variety of technical issues, including hardware, software, networking, and cloud-based systems.
- System Monitoring: Proactively monitor client systems, ensuring optimal performance and uptime.
- Installations & Configurations: Assist with the installation, configuration, and maintenance of hardware and software systems, both remotely and on-site.
- Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues.
You will need to have a minimum of 2-3 years of experience in a 2nd line support role, preferably within an MSP environment. Strong knowledge of Active Directory, Exchange, Office 365, and network protocols (DNS, DHCP, TCP/IP) is also essential. Familiarity with virtualisation technologies and backup and recovery solutions is a bonus.
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