Control Room Operations Manager

3 weeks ago

Northampton, Northamptonshire, United Kingdom Mitie Full time

Lead a Dynamic Team at Our National Operations Centre

Are you a motivated leader with a keen eye for detail and a passion for ensuring operational excellence? We're looking for a dynamic Team Leader to join our National Operations Centre in Northampton. If you excel in communication, can inspire a team, and thrive in a fast-paced environment, this could be the ideal opportunity for you.

Key Responsibilities:

  • Support Operational Efficiency: You'll play a key role in assisting the Control Shift Manager by ensuring that all control room tasks are completed efficiently and to the highest standard. Your focus will be on monitoring live screens to ensure the correct allocation of control room staff and proactively managing workloads.
  • Motivate & Lead the Team: Foster a positive and supportive environment where team morale remains high. You'll engage with your team regularly, providing clear, concise, and professional communication to keep everyone aligned and motivated. Your leadership will be crucial in driving the team to consistently deliver exceptional results.
  • Proactive Task Management: Anticipate upcoming vacant shifts and ensure they are promptly assigned to the appropriate control room staff. Delegate tasks effectively to maintain smooth operations and ensure that all team members are focused and productive.
  • Communicate & Collaborate: Maintain open and engaging lines of communication with the team, Control Shift Manager, and other senior managers. You'll take detailed notes during meetings and briefings, ensuring that all action points are communicated and followed up on effectively.
  • Adapt & Prioritise: In a fast-paced environment, flexibility is key. You'll adapt quickly to changes in the operational landscape, reprioritising tasks and ensuring that your team remains on track to meet business demands.

Requirements:

  • Leadership Experience: Proven experience in a supervisory or team leader role, ideally within a fast-paced, operational environment.
  • Exceptional Communication Skills: You'll need to be clear, concise, and professional in all interactions, ensuring that your team and senior managers are always well-informed and aligned.
  • Attention to Detail: High standards of accuracy and quality are essential in this role.
  • Flexibility & Adaptability: You'll need to manage multiple tasks simultaneously and be ready to shift priorities as the situation demands.
  • Team Player: While you'll lead the team, collaboration is essential. You'll work closely with your colleagues to ensure that everyone is working towards the same goal.

Why Choose Us?

  • Competitive Salary: Earn £33, per year, working an average of 42 hours per week on a 4-on, 4-off shift pattern.
  • Growth Opportunities: With our full training and development programs, you'll have the chance to advance your career in a supportive environment.
  • Team Environment: Join a team that values collaboration, communication, and mutual support.
  • Make an Impact: As a Team Leader, you'll be at the forefront of our operations, ensuring that our service delivery is consistently exceptional.

Apply Today: If you're ready to step up to a challenging and rewarding role as a Team Leader, we want to hear from you. Apply now with your CV and cover letter, and take the next step in your career with us.

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