Accommodation Reservation Coordinator
3 weeks ago
Overview
">As a Reservation Assistant at Foxhills Collection, you will play a vital role in ensuring that our guests receive exceptional service throughout their stay. This is a fantastic opportunity to develop your skills and knowledge in a dynamic and supportive environment.
">About the Job
">- ">
- Manage reservations and bookings efficiently and effectively, using our booking system.">
- Communicate with guests to provide information on room availability, rates, packages, and amenities.">
- Ensure accurate and up-to-date information is entered into the booking system.">
- Process reservations, cancellations, and modifications according to established procedures.">
- Respond promptly to guest inquiries and requests, providing assistance and resolving issues as needed.">
- Collaborate with other departments to ensure seamless guest experiences and satisfaction.">
- Requirements:">
- ">
- Previous experience in a customer service role, preferably in a hospitality or reservations environment.">
- Excellent communication skills, with the ability to interact professionally and courteously with guests and colleagues.">
- Strong organizational and multitasking abilities, with attention to detail.">
- Proficiency in computer systems and reservation software.">
- Flexibility to work evenings, weekends, and holidays, as required by business needs.">
- Knowledge of hospitality industry practices and procedures preferred.">
What We Offer
">- ">
- Competitive salary package: £25,000 - £35,000 per annum.">
- Company pension scheme.">
- Enhanced Company Sick Pay, Maternity and Paternity.">
- Opportunities for career advancement and professional development.">
- Complimentary Country Club Membership giving access to facilities such as a newly refurbished gym, pools, spa, fitness classes, and more.">
- Staff discounts on dining, hotel stays, golf access, spa treatments, and other amenities.">
- Access to exclusive Employee Engagement platform offering discounts and/or cask back on over 900 retailers, a wellbeing centre, recognition awards, and much more.">
- Employee assistance program, with 24/7 assistance available.">
- Anniversary stay: a complimentary one night stay and breakfast for two at Foxhills.">
- Birthday breakfast: a complimentary breakfast for you and one other at one of our restaurants.">
- Colleague social events including an annual staff party.">
- Free on-site parking.">
- Foxhills Collection is an equal opportunity employer and values diversity in the workplace.">
Working at Foxhills
">Foxhills Collection is renowned for its luxurious accommodations, exquisite dining experiences, and world-class amenities. Located in Ottershaw, our establishment offers an unparalleled experience amidst stunning surroundings.
">Your Career Path
">This role offers opportunities for career advancement and professional development within a dynamic and supportive environment.
">How to Apply
">If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, please submit your application.
">Foxhills Collection is committed to equality and diversity in employment and welcomes applications from all qualified candidates.
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