Hotel Operations Manager

3 weeks ago


London, Greater London, United Kingdom Sea Containers London Full time
Job Description

As the Hotel Operations Manager at Sea Containers London, you will oversee the day-to-day operations of our dining area, bar, and lounge. Your key responsibilities include managing and coordinating front-of-house operations to ensure smooth service and guest satisfaction.

You will supervise and motivate staff, including servers, hosts/hostesses, and bartenders, to deliver exceptional service and uphold brand standards. Conducting pre-shift meetings is essential to communicate service expectations, special promotions, and menu updates.

In this role, you will monitor dining room and bar activity, ensuring proper seating rotation, pacing of service, and adherence to service standards. Addressing guest inquiries, concerns, and complaints in a professional and timely manner is crucial to exceed guest expectations.

An estimated salary for this position is £38,000-£42,000 per annum, depending on experience. Located in London, you will have access to a wide range of benefits, including guest experiences, complimentary nights, and discounts across our hotels.



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