Medical Collections Specialist

2 days ago


Worcester, Worcestershire, United Kingdom CV-Library Full time

Company Overview

CVLibrary is a growing organization that offers excellent support and training programs to ensure your success in this position.

We are looking for a Collections Specialist to join our team.

About the Role

  • Contact debtors via phone, email, and letters to retrieve outstanding payments.
  • Develop effective collections strategies to minimize debt recovery time.
  • Utilize strong questioning and negotiation techniques to achieve objectives.
  • Formulate collection strategies based on credit information from debtors and clients.
  • Address 'Can't Pay / Won't Pay' situations and develop tailored collection plans.
  • Maintain compliance with industry regulations at all times.
  • Provide exceptional customer service to all customers.
  • Update databases with high accuracy.

Requirements

  • Prior experience in Customer Service or Debt Recovery/Collections.
  • Confidence and assertiveness over the phone while remaining friendly and approachable.
  • Strong negotiation skills; ability to find solutions for customers.

The estimated salary for this position is $30,000 - $45,000 per annum.


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