Income Collection Specialist

5 days ago


Worcester, Worcestershire, United Kingdom Bromford Full time

We are seeking a highly skilled Income Collection Specialist to join our team in the Worcestershire and Herefordshire region. As an experienced professional in housing or benefits advice, you will play a vital role in helping us provide safe, secure, and warm homes to over 100,000 people.

About the Role

This is a full-time, 9-month fixed-term contract position that requires an Enhanced DBS check, a full driving licence, and access to a vehicle. You will be responsible for income collection and providing guidance to customers on subjects like benefits and income maximisation.

Key Responsibilities
  • You will work with customers to understand their financial situations and provide tailored advice on how to maximise their income.
  • You will conduct regular home visits to collect rent and other payments from customers.
  • You will maintain accurate records of customer interactions and update our systems accordingly.
Requirements

To be successful in this role, you will need:

  • Experience in a front-line customer-facing role within a general needs housing environment or a similar background relevant to income collection.
  • An understanding of housing benefit, universal credit, and welfare reform legislation would be an advantage.
  • A full driving licence and access to a vehicle.
Benefits

This role offers a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also have the opportunity to develop your skills and knowledge in a dynamic and supportive team environment.

About Us

Bromford is a leading provider of social housing in the UK, recognised as a Great Place to Work. We are committed to delivering high-quality services to our customers and improving lives in local communities.



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