Sales Administrator
4 weeks ago
We are seeking a highly motivated and organised Sales Administrator to join our team at Baker Recruitment Group Ltd. The successful candidate will play a key role in supporting the sales team, handling customer queries, processing orders, and ensuring smooth administrative operations.
Key Responsibilities:- Order Processing: Accurately input and process customer orders through our bespoke database system.
- Customer Service: Act as a primary point of contact for clients, handling queries, providing information on products/services, and resolving issues in a timely and professional manner.
- Sales Coordination: Collaborate closely with the sales team to manage client accounts, update order statuses, and ensure smooth communication between departments.
- CRM Management: Maintain and update client records using our CRM system. Experience in using previous CRM systems is desirable, though not essential.
- Documentation & Reporting: Produce reports, invoices, and other documents using Microsoft Excel and Word.
- General Administration: Support the team with day-to-day administrative tasks, including filing, data entry, handling correspondence, and maintaining a well-organised office environment.
- Communication: Liaise with clients to confirm order details, delivery times, and address any concerns they may have.
- Database Management: Ensure the bespoke database is kept up to date, with accurate information on client details, orders, and inventory levels.
- Cross-Departmental Support: Work closely with other departments such as logistics and finance to ensure customer orders are fulfilled and invoiced correctly.
- Previous Experience: Experience in sales administration or a similar role is preferred, though not essential. Candidates with customer service or general admin experience will also be considered.
- CRM Experience: Familiarity with customer relationship management (CRM) systems is desirable but not essential.
- IT Skills: Proficiency in Microsoft Excel and Word is required. Experience with bespoke database systems is an advantage.
- Communication Skills: Excellent verbal and written communication skills, with a professional and friendly telephone manner.
- Organisational Skills: Strong attention to detail, with the ability to manage multiple tasks, prioritise work, and meet deadlines.
- Team Player: Ability to work effectively in a team environment, as well as independently when required.
- Problem-Solving: Strong analytical and problem-solving abilities, particularly when handling customer queries or order discrepancies.
- Time Management: Ability to manage workload efficiently, ensuring tasks are completed on time without compromising accuracy.
- A proactive approach to work: Showing initiative in problem-solving and improving processes.
- Flexibility: Willingness to take on additional tasks as needed.
- A positive attitude: Willingness to learn and grow within the role.
This role offers an exciting opportunity for growth and development within a dynamic sales environment. If you are organised, customer-focused, and eager to contribute to a successful team, we would love to hear from you.
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