Patient Experience Manager
8 hours ago
We are seeking a highly skilled and compassionate individual to fill the role of Patient Experience Manager at Synergy Dental Group.
In this position, you will be responsible for ensuring exceptional patient experience by managing day-to-day activities of the front desk.
Key responsibilities include:
- Maintaining strong relationships with patients and parents
- Effective management of dentist schedules
- Responding to phone calls and handling inquiries
- Processing payments and cash transactions
- Maintaining a clean and organized workspace
- Collecting patient feedback and reviews
- Completing recall and incomplete treatment tasks
- Collaborating with the nursing team to ensure clear communication
- Adhering to all practice policies and procedures
Requirements:
- Understanding of NHS dentistry principles
- Proficiency in Microsoft Office packages
- Ability to work under pressure and prioritize tasks effectively
What we offer:
- Long-term job security and career progression opportunities
- Excellent work-life balance and benefits package
- State-of-the-art training facilities and continuous professional development
- Competitive hourly rate of £11.50-£13.75
- Additional bonus scheme and loyalty rewards
- Employee referral incentives and childcare voucher scheme
- Discounted dental treatment and 28 days annual leave (pro rata)
Working hours: Flexible, Full-time position
Salary: £11.50-£13.75 per hour
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