Patient Services Liaison and Complaints Resolution Specialist

1 week ago


Oldham, Oldham, United Kingdom Northern Care Alliance NHS Foundation Trust Full time
Job Overview

We are seeking a highly skilled Patient Services Liaison and Complaints Resolution Specialist to join our team at the Northern Care Alliance NHS Foundation Trust.

About Us

The Northern Care Alliance NHS Foundation Trust is a leading healthcare provider, delivering high-quality services to over one million people across Greater Manchester. Our dedicated team of 20,000 colleagues works tirelessly to save and improve lives.

Key Responsibilities

This role will involve serving as a point of contact for individuals wishing to raise concerns or provide compliments about our NHS services. You will be responsible for logging contacts/enquiries on our PALS and Complaints database and ensuring all concerns/enquiries/compliments are handled promptly and professionally.

You will work closely with staff at all levels within the organization, providing customer care services and influencing change to promote learning and improvement.

Requirements
  • A degree or equivalent qualification, or relevant experience in a similar field.
  • High standard of English and excellent communication skills, both verbal and written.
  • Experience of managing PALS/complaints procedures and enquiries, ideally within a healthcare setting.
  • Ability to work with minimal supervision and travel across sites as required.
Benefits

In return for your expertise and dedication, we offer a competitive salary of £28,000 - £38,000 per annum, depending on experience. You will also have access to a range of benefits, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities.

What We Offer

The Northern Care Alliance NHS Foundation Trust is committed to enhancing the health of our local population by delivering consistently high standards of care. As a valued member of our team, you will have the opportunity to make a real difference in people's lives and develop your career in a supportive and dynamic environment.



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