Customer Service Representative

3 weeks ago


Bradford, Bradford, United Kingdom SkillsHouse Bradford Full time

About This Role


At SkillsHouse Bradford, we're seeking a highly motivated and customer-focused individual to join our McDonald's team as a Customer Care Assistants. As a key member of our Customer Care team, you will play a pivotal role in delivering exceptional customer service experiences for our customers.



Main Responsibilities


We're looking for someone who is passionate about providing outstanding service and creating positive customer interactions. Key responsibilities will include:



  • Providing a warm welcome to customers and resolving any queries or issues they may have
  • Assisting customers with menu selections and providing recommendations to enhance their dining experience
  • Processing orders accurately and efficiently, ensuring attention to special requests and dietary restrictions
  • Handling cash and electronic transactions with accuracy and attention to detail
  • Addressing customer concerns or complaints promptly and professionally
  • Collaborating with other team members to ensure smooth operations and maintain a positive atmosphere within the restaurant
  • Maintaining cleanliness and tidiness in the dining area and service stations


What We're Looking For


As a Customer Care Assistants, you will possess excellent interpersonal and communication skills, with the ability to multitask and thrive in a fast-paced environment. Previous experience in customer service, retail, or hospitality is preferred, but not essential. We're looking for someone who is flexible, enthusiastic, and committed to delivering outstanding service.



What We Offer


As a valued member of our team, you will receive comprehensive training to help you develop the skills and knowledge you need to excel in your role. We offer a supportive and dynamic work environment, with opportunities for career progression and professional growth.



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