Incentive Design Manager

2 days ago

London, Greater London, United Kingdom AMEX Full time
About the Role

We are seeking a highly skilled Incentive Design Manager to join our Business Analytics Team at American Express. As a key member of our team, you will be responsible for designing and implementing Sales Incentive Plans across International Markets.

Key Responsibilities
  • Ownership of ICS incentive design principles and management of the metric design and implementation of all SIP plans across International in line with ICS strategy
  • Partner effectively with the Incentive Design and Governance team, as central point of contact for ICS plan design to ensure appropriate approval processes and guidelines are followed
  • Partner with business leaders to ensure plans effectively support business outcomes while aligning with incentive design guiding principles
  • Provide support for creation and pre-alignment of ICS materials reviewed and discussed in incentive committees
  • Participate in discussions at relevant incentive plan governance committees and complete post-approval incentive governance activities
  • Partner with the broader Business Analytics Team, Field Performance & Insights, Finance and SABE Team to surface key insights and recommendations for International through analytics and benchmarking studies
  • Support the implementation of the company's Business Conduct program including driving strategy for ICS, ensuring a risk-based approach and alignment to the company's policies and standards
  • Act as a trusted advisor to ICS business partners and leaders to provide guidance on matters related to business conduct
  • Partner with Operational Excellence teams across markets to globalize the business conduct oversight program and ensure remediation and appropriate consequence management strategies are followed
  • Ensure ongoing reporting in line with enterprise business conduct standards and effective escalation to committees, ICS leaders and stakeholders
  • Provide support on relevant audits, 2nd line and regulatory reviews
  • Share best practices across international markets
Requirements
  • Bachelor's degree or equivalent in Business or related field
  • Strong analytical skills along with a strategic mindset and financial acumen
  • Experience owning and managing incentives and compensation programs is a plus
  • Advanced user of Excel and PowerPoint
  • Strong communication/influence skills, ability to build close relationships across the business and collaborate with various teams
  • Exceptional project management skills and discipline to deliver
  • Highly organized and detail-oriented with ability to multi-task
  • Ability to work well under high pressure and fast-paced environment to meet tight deadlines
  • Intellectual curiosity, passion for using analytics to develop insights and recommendations, solve business challenges, improve customer experience, and drive results
  • Passion, flexibility, sense of humor, and a positive attitude
About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support
  • Career development and training opportunities

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