IT Support Specialist
2 weeks ago
This is an exciting opportunity for a Technical Services Analyst to join our team in the UK. We are looking for someone with 2 years of experience in a technical support role, preferably in financial services.
Job descriptionThe successful candidate will be responsible for undertaking first line technical queries, logging and managing incidents, and capturing service requests. They will also monitor, update, and close incidents and requests within agreed SLAs, as well as supporting business change through technology.
Responsibilities- Undertake first line technical queries, logging and managing incidents, and capturing service requests.
- Monitor, update, and close incidents and requests within agreed SLAs.
- Support business change through technology, advancing technical methods that embody our values.
- Liaise with stakeholders to communicate desired change.
- Collaborate with service partners and suppliers on technical decisions.
- Develop and review standards, documentation, and methods for the technical services team.
- Provide first line support for system maintenance and testing of new developments.
- Quality-focused with attention to detail.
- Strong Excel skills.
- SQL expertise.
- Financial services background or knowledge.
We offer a competitive salary, along with a range of benefits and perks, including health insurance and paid time off.
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