Porter and Guest Experience Professional

2 weeks ago


London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full time
Job Overview:
Meliá Hotels International S.A. is a global company that prioritizes equality and diversity, promoting a culture of inclusion and equal opportunities between women and men.

Job Salary: £35,000 per year

Key Responsibilities:
The ideal candidate for this position will have excellent communication skills and be able to handle guest complaints professionally. They will also be responsible for taking charge of all aspects of Health and Safety within the department, participating in fire training practices, and ensuring they are familiar with hotel policies and procedures.

Responsibilities:
  1. Taking responsibility for all aspects of Health and Safety within the department.
  2. Handling guest and customer complaints with precision and professionalism.
  3. Participating in department's Fire Training and Practices.
  4. Ensuring familiarity with Hotel's Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
  5. Planning, organizing, and monitoring day-to-day department operations aligning with Hotel's strategies.


Requirements:

This role requires:
  • Driving license
  • Ability to stand for long periods
  • Passion for hospitality
  • Knowledge of London


What We Offer:

We offer our employees a competitive package, including:
  • 28 days' holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500
  • Discounted dental and health cover
  • Travel & Food discounts
  • Personal Development programs
  • Career growth opportunities
  • High street discounts


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